Set up commission rules for a reseller

Use Commission rules on a reseller's Reseller agreement tab to set the percentage the reseller receives for each group of offers. KORONA Event uses these rules for the estimates agents see in the reseller portal, for the amounts recorded when an order is booked, and for settlement invoices.

Before you start

Save the reseller's agreement. Its Rate type decides whether a rule's rate is a commission or a reseller discount.
Plan a tag for each group of offers with its own rate and add it to the relevant events, admissions, or products. You can create a private tag while adding a rule, or create and manage tags under Settings > Tags. See Use tags to organize events, reports, and shop filters.
Make sure a product exists for the commission line on settlement invoices. For Commission agreements, give it the tax rate of the reseller's commission service that your tax adviser specifies. For Reseller discount agreements, its tax rate is not used: the discount takes each ticket's tax rate.
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How rules apply

Each rule links one tag to a rate and a commission product.

A product is matched by its own tags. If the product has no tags, the tags of its event or admission are used.
When several rules match, the first rule in the list applies.
Products without a matching rule earn no commission or discount and are settled at the full price.
The rate applies to the line's gross amount after ordinary and volume discounts. Commission is rounded per order line.
For a Commission agreement, the commission appears on the settlement invoice as a separate negative line named after the Commission product, using that product's tax rate. For a Reseller discount agreement, the rate is a discount on the ticket line at the ticket's tax rate; the commission product is still required for every rule.

Add rules

Open Sales → Customers, select the reseller, and open the Reseller agreement tab.
Under Commission rules, choose Add rule.
Select the Tag, enter the Rate between 0 and 100 percent, and select the Commission product. To create a tag here, enter its name in Tag and select Create new tag. The new private tag is selected for the rule; add it to the relevant offers separately. Creating a tag requires permission to create tags. Use each tag in one rule only. If you select several tags, KORONA Event saves one rule per tag with the same rate and product.
Add further rules as needed. Place more specific rules first, because the first matching rule applies.
Choose Save rules.

The Reseller setup checklist at the top of the tab shows how many rules are saved.

Change or remove rules

Edit the rate, tag, or commission product and choose Save rules. Use Remove rule to remove a rule, then save. Removing every rule and saving leaves the reseller without commission or discount.

Changes apply to orders booked afterwards. Orders that are already booked keep the amounts recorded when they were booked, and issued settlement invoices are not recalculated.

If saving fails, your edits remain on the page. Check the selected tags and commission products and try again. If the page reports that someone else changed the rules, reload the page and apply your edits to the latest rules.