Communications and Documents
Maintain customer emails, ticket PDFs, wallet passes, and reusable communication content.
13 articles
How-to guides
- Edit an email template safely Edit subject, body, placeholders, translations, and attachments without breaking confirmation or ticket emails.
- Add information for the customer to emails and tickets See where the Information for the customer text appears, how it differs from scheduled emails, and how to add it to order emails and ticket PDFs.
- Check whether a scheduled email was sent Review scheduled customer email setup, recipient targeting, send timing, and order history when a message is missing.
- Revert an email template variable Restore a removed or broken variable in an email subject or body.
- Create a scheduled email Set up an automated customer email that sends before or after a booking or event start, with subscription targeting and marketing consent.
- Use customer subscriptions Let customers sign up for newsletters or interest lists during registration and checkout, and use those sign-ups to target scheduled emails.
- Save tickets to Google Wallet Add your tickets to Google Wallet, including orders with several groups of tickets.
- Customize ticket PDF content Design ticket PDFs visually, edit and align content boxes, and preview unsaved changes before making a layout live.
- Customize a Wallet pass design Customize a ticket's Apple Wallet design, preview a safe copy, and choose the design for new passes.
- Choose templates for tickets and vouchers Choose separate customer PDF, print-service PDF, Apple Wallet and Google Wallet designs for an offer.
- Use text blocks for reusable copy Create reusable text snippets with language variants and insert them into email templates, scheduled emails, and PDF templates.