Selling Tickets Online
Set up online sales, checkout behavior, and customer-facing ticket flows.
36 articles
Tutorials
- Publish your first online shop Prepare shop pages, visible offers, legal text, payment settings, customer communication, and staff ownership before sharing the shop URL.
- Create a sellable event Create a fixed-date event and make it available through the online shop, POS, or back office.
- Create a repeatable event with time slots Create an event template or admission with a time pattern, prices, capacity, sales channels, and a checkout test.
- Review the customer checkout before launch Review the customer-facing offer, cart, checkout fields, legal text, and payment choices before launch.
- Build a private event registration flow Distinguish an unlisted direct-link offer from genuinely restricted registration and choose a supported access workflow.
How-to guides
- Configure the current online shop Configure the current online shop interface for pages, branding, checkout, navigation, and customer testing.
- Create an event template Create a repeatable event template, connect its schedule, add prices and resources, and test a generated start time.
- Create a time pattern Build a reusable schedule of recurring start times, add exceptions, preview the result, and assign it to event templates or admissions.
- Use time pattern periods for seasonal schedules Group seasonal or special start-time rules into named periods and activate them for date ranges from the Calendar.
- Group event templates under one public offer Present one customer-facing event template while separate child templates control schedules, prices, capacity, and resources.
- Set prices and price categories Create price categories, add price rows to an offer, and control quantities, channel visibility, and capacity impact.
- Configure product capacity and sub-products Control how a main product and its fixed and selectable sub-products consume capacity, create attendees, and appear in the current shop.
- Control where an offer is sold Configure sales channel rules, per-channel capacity, and sales start and end offsets on an offer.
- Sell merchandise and other products in the online shop Sell physical goods and other items without a date, such as merchandise, books, or souvenirs, in the online shop.
- Recommend related offers during online booking Recommend events, admissions, vouchers, and products after customers complete their primary booking details.
- Organize products into categories in the online shop Group merchandise into categories such as T-shirts, books, or souvenirs with public tags, a category filter, and separate shop pages.
- Hide, unpublish, or pause an offer Pick the right mechanism to take an offer off sale — hidden state, publishing, sales period, or archiving — without losing existing orders.
- Show EU guarantee information for goods Choose which shops show the EU legal guarantee notice and review manufacturer guarantee information imported from KORONA.
- Ship merchandise orders Collect shipping addresses, charge a flat shipping fee, and mark merchandise orders as shipped with a delivery note.
- Collect customer and attendee information at checkout Build questions and form sections, attach them to an offer, and find the answers on the attendee record.
- Sell personalized tickets with the holder's name and photo Ask for each ticket holder's first name, last name, and photo, and show them on the ticket PDF, wallet pass, and KORONA.entry ticket.
- Add a waiver to checkout Create a waiver document, require it during booking, and find the signed waiver on the attendee record.
- Change a price after sales have started Change a future-facing price without confusing existing orders, tickets, invoices, or reports.
- Remove a price category from one event Stop selling one price category for one event without deleting the shared category everywhere.
- Set minimum and maximum ticket quantities Require a minimum booking quantity or limit how many tickets one customer can select from a price row.
- Change labels or translated shop content Update customer-facing names, descriptions, page labels, and translated content before publishing.
- Configure custom shop navigation Add custom links and dropdowns to the online shop header so customers can find important pages.
- Copy an event or event template safely Duplicate an event or template and review the copied setup before it becomes sellable.
- Manage booking requests and reservations Choose when customers can book immediately, send a booking request, or reserve places before committing, and manage the next steps.
- Customize online shop wording Change shop interface wording for each language and restore the standard wording when needed.
- Use tags to organize events, reports, and shop filters Create and apply tags so offers are easier to filter, report, and present in the online shop.
- Configure checkout holds and unpaid order deadlines Decide how long carts, checkout attempts, unpaid bookings, and reservations should hold capacity before they expire.
- Pause online sales during operational downtime Temporarily stop online sales without losing existing orders or operational history.
- Close or remove future time slots Stop future slot sales while preserving existing bookings and reporting history.