Troubleshooting
Diagnose common setup, checkout, payment, POS, and integration problems.
16 articles
How-to guides
Concepts
Troubleshooting
- Troubleshoot availability and capacity Diagnose why an event, admission, product, voucher, time slot, or ticket quantity is missing, sold out, or unavailable.
- Online booking or checkout is not working Ordered checks for customer reports that the online shop, cart, checkout, or payment step is failing.
- An offer is missing from the shop Fast ordered checks when an event, admission, product, or voucher does not appear in the online shop.
- A ticket was not generated Ordered checks when an order exists but the expected ticket is missing from the order, the email, or the customer download.
- A payment link cannot be created or opened Ordered checks when payment link actions are missing on an order or a sent link no longer opens for the customer.
- Report totals do not match Ordered checks when two reports, exports, or provider totals disagree about revenue, tickets, or attendees.
- A customer cannot log in or register Ordered checks when a customer cannot sign in to the online shop, register an account, or reset their password.
- Restore back office access for an inactive KORONA account What to do when an inactive KORONA account prevents access to the back office.
- A coupon, voucher, or membership does not work Ordered checks when a discount code is rejected, a voucher will not redeem, or a membership benefit is not applied.
- Emails are missing or incomplete Ordered checks when a customer email never arrived, arrived without attachments, or contains wrong content.
- External booking or ticket sync failed Check record ownership, identifiers, credentials, and external-system availability when a connected record is missing.
- Contact KORONA Event support with useful details What to collect for each issue type so KORONA Event support or your KORONA partner can act on the first message.
- Recover from a connection interruption in the back office Reload the current back-office page safely after KORONA Event loses its connection to the server.